ServiceNow Custom Fields

Requirements

ServiceNow Custom Fields

BluBracket integration with ServiceNow supports adding custom fields that are used to create the tickets.

These key-value pairs are supplied directly to the ServiceNow API. By default BluBracket is already sending the following fields:

  • short_description
  • description
  • contact_type
  • category
  • subcategory

For a list of potential fields to supply, view the ServiceNow incident docs

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